Case Study: Island Water Technologies | Torq IT

IWT's system had issues due to rapid growth, Torq solved it by rearchitecting the system, improving processes, and creating a standardized development environment.

July 14, 2020
Case Study

Performance Tuning Increased

Customer Happiness

The Client

As a company, Island Water Technologies (IWT) develops cutting edge wastewater monitoring and treatment solutions. The Sentry solution by IWT is a unique bio-electrode sensor technology that allows for real-time monitoring of microbial metabolic activity in anaerobic and aerobic wastewater treatment systems.

The Problem

With increasing adoption rate of SENTRY in the market, IWT required the expertise of a software development team to support Sentry. The processes for managing the codebase were not standardized and error-prone. It was hard to perform development on the application as it required a lot of system dependencies. Furthermore, the performance of the application was suffering. Sentry sensors collect data every minute, and with hundreds of sensors in the field, the application logs over 2 million data points into the database every week. When collecting such a large quantity of data without optimizing the SQL queries, the application grows to be very slow. Some pages took 30s or more to load, and others would not load at all.

The Torq IT Solution

Torq IT quickly took over management of the codebase and streamlined development to improve application performance and practices in a few ways:

Architecture: The application was rearchitected to reduce the number of database calls and allow the database to work more than the application.

Release Process: Steps in the software delivery process were automated. This prevents manual errors, provide standardized workflows for developers, and enables fast releases to production.

Development: A standardized development environment build on Docker was added to ensure that developers were all operating in a consistent environment.


Island Water Technologies is now able to operate in a standardized development environment and efficiently display weeks worth of data with the largest reports rendering in < 5s. They are now also confident in the stability of the system for their customers.

  • "IWT transitioned support of the custom backend and data dashboard to Torq IT in 2019. It was a very nervous time as our clients rely on the service to interact with the SENTRY product. With only limited documentation Torq IT was able to maintain the service immediately. Torq IT has been able to improve the quality of the service as quantified by faster service response time and achieving zero server downtime for the past 3 months. Complaints from clients regarding service response have been evaporated."
  • Colin Ragush
  • Technology Lead, Island Water Technologies
  • "We have worked with Torq IT for several years now. Torq has created custom business intelligence tools and system integrations for our business that are core functionality. Torq takes the time to listen and understand what the system requirements are, and provides meaningful real world explanations of potential paths. They then execute these plans into real tools. I highly recommend Torq's services."
  • Dave Iwankow
  • Director of Digital, AmerCareRoyal
  • "Torq IT developed a customer portal and business intelligence suite for our business. The project was delivered professionally, on time and on budget."
  • Eric Paladino
  • Vice President of IT, AmerCareRoyal

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About Us

Torq IT is an innovative, experienced and nimble team of experts based in North America. Every day we strive to deliver quality software solutions on time and on budget. We view ourselves as extensions of our clients team and are here for long term client relationships.

We've been a Pimcore Partner since 2018 and are committed to empowering our clients with Pimcore throughout North America.